I will be writing a series blog posts to introduce you to some of our employees. This is the first of the series. If you are a fan of Fresh Brothers, you know that we are obsessed with customer service. We want you to be happy and to thoroughly enjoy your experience with our business. Each of the employees featured in this blog series are shining stars in our constellation of incredible employees.
Meet Tom Harris. Tom is the General Manager of Fresh Brothers in Redondo Beach. If you are a customer at that store, you’ve probably met him working behind the counter or perhaps delivering your pizza. We pride ourselves on stellar customer service, and Tom exemplifies that principle.
Where are you originally from and how did you end up in California?
I grew up in Pennsylvania and went to school at the University of Arizona where I majored in Finance, graduating in 2002 and being in Tucson there were not a lot of jobs in that field available; so one day a friend and I decided to head west for LA.
What did you do for work before coming to Fresh Brothers?
I worked as an Account Manager in Fleet Services for small to mid size companies for a major rental car company.
How did you end up working at Fresh Brothers?
After leaving my previous position I was traveling and working part time as a bartender. Then a friend who was driving for the Manhattan Beach Fresh Brothers said there was a good opportunity to drive for the new store in Redondo Beach and earn some extra cash for my travels. I really liked the pizza, noticed how hard the owners worked and what a great business it was offering wonderful food and great service. I expressed my interest in becoming a part of the company informing the owners about my experience in the industry along with my management and customer service training; so next thing I knew I was a manager here.
How do you feel you set yourself apart with customer service?
By taking the time to listen to our customers to find out what they truly need and then working to find a solution for their order even if it means doing something we normally do not do for most orders.
How does the gluten-free menu add to your experience as a Manager?
I love it when someone comes in and tells me about not being able to eat pizza for years and finally because of what we offer they are able to. Or when they tell me about there kids who are unable to eat pizza because of their allergies are so thankful to have found a place they can eat it. The parents have gone on to say how much a part of being a kid is eating pizza with friends and how hard it is normally watching their children miss out on those types of experiences.
Favorite pizza? Favorite item on the menu?
– Pizza – sausage and pep or Greek with Sausage. Menu item – always up for some Hot Wings.
What do you do when you aren’t working?
I love to travel and just about any out door activity I can do with my friends.